As a reputable travel and tour agency, Zulasol Travel is committed to providing our clients with exceptional services and ensuring a smooth and enjoyable travel experience. To ensure clarity and transparency, we have established the following terms and conditions:
Booking and Payment: To Secure your reservation, we require a deposit or full payment, as specified in the booking terms. Payment methods accepted include credit/debit card, bank transfer, or other agreed-upon payment options. The remaining balance must be paid before the specified deadline.
Cancellations and Refunds: cancellation policies vary depending on the specific travel package or service booked. We provide detailed information regarding cancellation fees and refund eligibility at the time of booking. Clients are responsible for understanding and adhering to the cancellation policy for the specific reservation.
Travel Documents and Requirements: It is the clients responsible to ensure that all necessary travel document, such as passports, visa, and health certificates, are obtained and valid for the duration of the trip. Zulasol Travel can provide guidance and assistance in obtaining relevant information but is not liable for any issues arising from incomplete or inaccurate documentation.
Travel Insurance: we strongly recommend that clients obtain comprehensive travel insurance to protect against unforeseen circumstance, including trip cancellations, medical emergencies, or loss/damage of personal belongings. Zulasol Travel can assist in providing about suitable insurance options but is not responsible for the insurance coverage itself.
Travel Itineraries: while we strive to adhere to the proposed travel itineraries and schedule, unforeseen circumstances may require adjustments. Zulasol Travel reserves the right to modify the itinerary, substitute accommodations, or transportation, or cancel or reschedule tours when necessary due to factors beyond our control, such as weather conditions, natural disasters, or force majeure events.
Health and Safety: Clients are responsible for maintaining their own health and safety during travels. It is essential to follow local laws, regulations, and safety guidelines, as well as any instructions provided by Zulasol Travel or its representatives. We recommend staying informed about destination-specific health and safety information and obtaining any necessary vaccinations or medications.
Liability: Zulasol Travel acts as intermediary between clients and various service providers, including airlines, hotels, transportation companies, and tour operators. While we diligently select our partners, we cannot be held liable for any actions, omissions, accidents, injuries, delays, or losses incurred by these third-party providers. However, we are committed to providing assistance and support in resolving any issues that may arise during your trip.
Intellectual Property: All content, including text, images, and logos, on the Zulasol Travel website and promotional materials, is protected by intellectual property rights. Any unauthorized use or reproduction of this content is strictly prohibited.
These terms and conditions are in place to ensure a fair and mutually beneficial relationship between Zulasol Travel and our valued clients. By engaging our services, clients acknowledge and accept these terms, which govern the contractual agreement between both parties. We strive to provide exceptional customer service and address any concerns or questions regarding these terms and conditions to the best of our ability.
